We appreciate the effort and commitment involved in making a job application and want you to have a positive experience when applying for a role with us. To help you prepare, please consider the following guidance before submitting your application form.

Forms and Profiles

Contact Officer Role Profile

Dispatcher Role Profile

What will the recruiting department be looking for?

From the applications received for the role, the recruiting team use a framework based on the person specification to shortlist candidates who have best demonstrated their suitability for the role. Those who have been shortlisted will be invited to complete an online assessment; those successful at this stage will then be invited to a face-to-face competency based interview.

Your application is your opportunity to show the team that they should select you to go through to the next phase of the recruitment journey.

Remember that the selection panel will only be able to base their decisions upon the information provided in your application. We regularly receive high numbers of applications for many of our roles, so invest the time in ensuring that your application stands out.

We recommend that you provide the selection panel with a full picture of your ability to undertake the role by submitting a well-structured, informative and interesting application.

Please ensure that you answer each question within the application form and outline actions undertaken that best demonstrate your suitability for the role.

When completing an effective application for any role: 


  • all information provided is honest and accurate
  • all sections of the application are presented clearly and concisely
  • you tailor your application to meet the needs of the role profile which is available with the job advert
  • you provide evidence of how your previous experience, skills and abilities demonstrate that you match the needs of the job i.e. the skills specified within the essential/desirable criteria of the role profile. Remember that you may be able to draw from different areas of your life to provide relevant and useful examples, not just paid employment.
  • you provide a full and continuous history of your education/training and unemployment/work experience.
  • you have checked all spelling and grammar. Do not rely solely on computer spellcheckers.


  • simply confirm that you can do the criteria specified in the role profile without further explanation. You need to provide clear evidence of how you meet the criteria by giving examples which draw upon previous experience, from paid or voluntary employment, education or other interests.
  • make it difficult for the team to assess whether you match the criteria specified for the role. By structuring your application around the criteria identified for the job, you will make your application more relevant and easier to assess.

For more information on the application and selection process please click here.