Force Contact

Be the first point of contact for the public to engage with West Midlands Police.

Be the person who sends help to those in need, from our Dispatch Control Rooms.

Can you make sound decisions under pressure and think logically? Are you focused on understanding the circumstances, person and need placed before you? If so, we want to hear from you!

Force Contact is the largest department in West Midlands Police, which includes Contact Officers who answer Emergency and Non-Emergency Calls, Public Contact Officers working across ten Public Contact Offices, Control Rooms that deploy officers across the West Midlands and Crime Service Teams who ensure that all crime is recorded effectively and accurately.

Jan Lovesey 53911 101 call handler.To illustrate the scale and significance of the work of Force Contact teams, we take around 3 million 999 and 101 calls per year, deal with thousands of visitors and control thousands of incidents and policing operations. What we do is therefore fundamental to the service that West Midlands Police delivers to the public, and your role as a member of Force Contact would be at the very heart of this.

You could be selected as a member of our team if you can show and deliver initiative, intelligence, an appetite for hard work and – most crucially – a passion to protect and serve the public of the West Midlands. It is this desire to serve that ties each of the teams in Force Contact together – a common mission to deliver a service that we can all be proud of.

You will find all the information you need in these pages dedicated to Force Contact recruitment. They are designed to show you what it feels like to work here, the information we need to process an application form and how to complete the application form to give you the best opportunity of success.

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